Gulf Imprint Food Trading Est. Return and Refund Policy

Effective Date: 01/07/2023

Thank you for shopping at Gulf Imprint Food Trading Est. We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return or request a refund for a purchase. This Return and Refund Policy outlines the guidelines and procedures for returning products and seeking refunds. By making a purchase on our website or through any other means, you agree to the terms and conditions stated below:

1. Return Eligibility: 1.1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. 1.2. Certain products, such as perishable goods, personalized items, and downloadable software, may not be eligible for return. Please check the product description or contact our customer support team to confirm the eligibility of your item.
2. Return Process: 2.1. To initiate a return, please contact our customer support team within 3 days from the date of delivery. You can reach us via contact us. 2.2. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable. 2.3. Pack the product securely in its original packaging along with any accessories, manuals, or promotional materials that came with it. 2.4. Clearly write the RMA number on the outside of the package to facilitate smooth processing. 2.5. Ship the product to the address provided by our customer support team. Please note that the shipping cost for returns will be borne by the customer unless the return is due to a manufacturing defect or an error on our part.
3. Refund Policy: 3.1. Once we receive the returned product and verify its eligibility, we will process the refund within 15 days. 3.2. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional processing time for the refund to appear in your account, depending on your payment provider. 3.3. If the returned product is not eligible for a refund based on the conditions mentioned in this policy, we reserve the right to decline the return and send the product back to you at your expense.
4. Damaged or Defective Products: 4.1. In the event that you receive a damaged or defective product, please contact our customer support team immediately or within 1 day from the date of delivery. 4.2. Provide us with relevant details and, if possible, pictures of the damage or defect. 4.3. Our team will assess the issue and determine the appropriate resolution, which may include sending a replacement product or processing a full refund.
5. Cancellation Policy: 5.1. If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. 5.2. If the order has not been shipped, we will cancel it and process a full refund to the original payment method. 5.3. For orders already shipped, please follow the standard return process as mentioned in this policy.
6. Changes to the Policy: 6.1. We reserve the right to modify or update this Return and Refund Policy at any time. 6.2. Any changes to the policy will be effective immediately upon posting the revised version on our website.

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team for assistance. CLICK HERE: